TV
You can contact us by one of the following means to obtain desired support :
- support@telkel.ca
- 1-855-3-TELKEL
- « Questions » in the bottom right corner of the screen
Internet
You can contact us by one of the following means to obtain desired support :
- support@telkel.ca
- 1-855-3-TELKEL
- « Questions » in the bottom right corner of the screen
Telephone
You can contact us by one of the following means to obtain desired support :
- support@telkel.ca
- 1-855-3-TELKEL
- « Questions » in the bottom right corner of the screen
Does the installation require new wiring?
No! We use existing cables to provide the services. However, it is possible an installation may require some work, but this occurs seldom, in rare circumstances.
How much time does the installation require?
An installation requires 15 to 30 minutes.
Can I transfer my phone number?
Yes, it is possible. Just put in the request when ordering.
Is Internet really unlimited?
The unlimited is “unlimited” in as much as it is residential Internet usage. Per our terms and services, you may not use the Internet to power servers or for commercial use. For such a situation, a different rate applies.
May I disable the account temporarily as I go on vacation for 3 months?
Yes, it is possible to put the account on hold for a maximum period of 6 months. A fee of $12 per month is applied.
Where can I find your DNS Servers Address
Our DNS servers are 199.4.190.7 and 199.4.190.23
iPv6 servers are: 2606:7480::4/64 et 2606:7480::5/64